OOWL PORTAL
Portal foundation: live ticket and chat data will appear after your Autotask and Google Chat connections are configured.

OVERVIEW

Good morning, Josh.

A clear view of support activity, service coverage and what needs your attention.
Open tickets2

1 is waiting on your response

Service coverage5

Active service areas on your plan

Last service review12 Sep

Next review scheduled for October

TICKET ACTIVITY

Support work in progress.

In progress

New starter access and device

T-10482 Updated Today

Waiting on client

Shared mailbox access

T-10471 Updated Yesterday

Resolved

Monthly backup review

T-10456 Updated 18 Sep

MY PLAN

What Owl currently manages.

Active plan

Managed IT

Endpoint protection

Microsoft 365 administration

Backup monitoring

Client support

EXPAND YOUR PLAN

Add a service when the need changes.

Send Owl a request to review a new capability against your existing service.

GOOGLE CHAT

Keep the right people in the loop.

When connected, Owl can post agreed ticket updates and service alerts to a nominated Google Chat space. Chat alerts are configured per client so your team only sees the activity that matters.